These terms cover your use of BurstReach. By creating an account or sending a message through our platform, you agree to everything on this page. If you are signing up for a company, you confirm you have the authority to accept these terms on its behalf.
You need to give us accurate business information and keep your login credentials private. You are responsible for everything that happens under your account, including messages your team members send. Tell us right away if you think someone else has access.
You must be at least 18 years old and use BurstReach for a legitimate business. We verify business details before we assign you a sending number, and we may ask for more documentation if a carrier requests it.
You may only text people who gave you written consent to receive marketing messages. You agree not to use BurstReach for any of the following:
We monitor for these patterns. If we find a violation we may pause your sending immediately, and carriers may block your number independently of anything we do.
Plans bill monthly or annually in advance. Message credits reset at the start of each billing period and do not roll over. If you send past your included credits, we bill the overage at your plan's per-message rate on your next invoice.
You can set a spending cap in your dashboard so overage charges stop at an amount you choose. Once you hit the cap, sending pauses until you raise it or your next period starts.
Every plan starts with a 14-day trial. We do not charge you during the trial, and you can cancel before it ends without paying anything. After the trial, charges are non-refundable except where required by law.
Cancel anytime from your billing settings. Your account stays active until the end of the period you already paid for, and we do not prorate partial months. Export your contacts and message history before you cancel, because we delete account data 30 days after closure.
We may suspend or close your account if you violate these terms, fail to pay, or expose us to legal or carrier risk. When we can, we will give you notice and a chance to fix the problem first.
We target 99.9% monthly uptime for message sending. Scheduled maintenance is announced at least 48 hours ahead and runs outside US business hours. Carrier delays and outages are outside our control, and we do not guarantee delivery times for individual messages.
Your contacts, messages, and campaign data belong to you. We process them to run the service and nothing else. See our Privacy Policy for the full picture. The BurstReach software, brand, and documentation belong to us, and your subscription does not transfer any ownership.
BurstReach is provided as is. We are not liable for lost revenue, lost data, or indirect damages. Our total liability for any claim is capped at what you paid us in the 12 months before the claim. You are responsible for consent compliance, and you agree to cover our costs if a claim arises from messages you sent.
We may update these terms as the product and regulations change. For material changes we will email you at least 30 days before they take effect. Continuing to use BurstReach after that means you accept the new terms.
Email hello@burstreach.com and we will get back to you within one business day.
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